Guest Services Representative

Position:  Guest Service Representative
Department:  Guest Services
Full or Part Time:  Part-Time
Reports to:  Guest Services Manager
Starting Compensation:  Starting at $14.00

Position Summary:

This position is responsible for acting as Ushers, Ticket Takers, and general Customer Service for events and day-to-day operations.   

Essential Duties and Responsibilities:

  • When assigned as a Ticket Taker, responsible for collecting admission tickets and passes from patrons. 
  • When assigned as an Usher, responsible for checking tickets, making sure guests are in the proper section, seat or suite; assisting patrons to find their seats and to answer questions.  Ushers also may help resolve questions regarding proper seating or patron behavior.
  • Assist all other departments whenever possible. We want team players!
  • Other duties as assigned.

Job Requirements and Qualifications:

  • Ability to work effectively with the public and co-workers.
  • Must be able to work long, flexible hours including evenings, weekends, and holidays.
  • Must be able to stand for a long period of time.
  • Must be a self-starter and possess good verbal and written communication skills.
  • Ability to lift or carry up to 25 pounds or push Guests in a wheelchair.
  • Ability and willingness to handle tough, high-pressure situations while remaining calm and professional.
  • Must have a valid Driver’s license. 

Skills Desired:

  • First AID experience is preferred but not required.
  • Box office experience is preferred but not required.
  • Fluency in a second language is preferred but not required.

How to Apply:

Download and print the job application and return to the Findlay Toyota Center box office Monday thru Friday from 10 am to 3 pm.

E-mail submissions may be addressed to Please put the job you are applying for in the subject line of your email.

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  • Great location for PBR! I have been going for 3 years now with my family. Perfect stadium for pretty much any seat.
    Tiffany W.
  • Very nice and cool.
    Al G.
  • Fun basketball experience.
    Valerie M.
  • Great place to have fun.
    Nikki A.
  • They held a dinner event in the arena. It was different and quite special to have it in an unusual place.
    Benjamin B.